Question 1

Does my case come with a warranty?

Accepted Answer

Yes, we offer 12 month warranty on all our cases.

Question 2

Are the cases scratch resistant?

Accepted Answer

Yes, our cases are made from tough polycarbonate, with oustanding strength, stiffness and impact resistance.

Question 3

Do you offer discount for large/wholesale orders?

Accepted Answer

Yes, we work with several wholesale businesses and would be happy to assist in your enquiry. please email info@ilmio.com.au with a short description of your needs.

Question 4

Will it fit airline cabin class standards?

Accepted Answer

Our small trolley is suitable for Australian cabin class carry on, however we advise you check with your carrier prior to travelling.

Question 5

Can I use a font of my own choice?

Accepted Answer

Unfortunately not at this time but check this space soon.

Question 6

Can I return my suitcase if I change my mind?

Accepted Answer

Unfortnuately no, each case is made to order due to personalisation.

Question 7

Can I use my own background design?

Accepted Answer

Yes. For an additonal $100.00 we will do our best to accommodate you depending on image, size and resolution.
Just drop us a line info@ilmio.com.au and a team member will get back to you asap.

ILMIO

Frequently asked questions